Toonies customer service 
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Toonies provides service support
Help center self check entrance
You can click the picture below to jump to the link for self-examination
Self service query portal
common problem
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[Pre-sale] Can toonies send one piece to Shopee?
Can be shipped one by one to Shopee ，Currently supports all cross-border sites, Taiwan local stores, Malay local stores, and Thailand local stores。
Cross-border Shopee distribution fee description
https://www.toonies.cn/notice/index/id/268.html
Taiwan Station Shopee Distribution Fee Description
https://www.toonies.cn/notice/index/id/323.html
Thailand Station Shopee Distribution Cost Description
https://www.toonies.cn/notice/index/id/322.html
Malay Station Shopee Distribution Fee Description
https://www.toonies.cn/notice/index/id/321.html
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[Pre-sale]Can the agent store list all the products on the toonies website?？
-Delivery stores can only list products from the same shipping site, and cannot be mixed sites. Tonys site is currently divided into：
广州站 | guangdong Industrial Belt, Quality Supply
杭州站 | Trendy Fashion Men
湖州站 | Fashion children's clothing, direct supply from the original factory
台湾站 | For local distributors in Taiwan
泰国站 | For local distributors in Thailand
马来站 | For local distributors in Malaysia
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[Pre-sale]An annual fee is required for the binding store？
-Yes, you need to pay the annual technical service fee before binding the store. Annual fee is non-refundable.
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[Pre-sale]How is the operating fee charged？
The product cost is less than 5 CNY (including 5 CNY), and the operating fee discount is unified to 1.8 CNY/piece. The product will be marked with the word "minus"
The cost of the product is 5-10 CNY (including 10 CNY), the operating fee discount is unified to 2.5 CNY/piece, and the product will be marked with the word "minus"
The operation fee for the product cost more than 10 CNY is charged as normal, that is, 4 CNY/piece
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[Pre-sale]What is the return address of toonies China?？
-地址：中国 广东省 广州市 天河区龙洞街道龙福路6号 兴楠创意园2栋2层
收件人：托尼斯 电话：15556202828
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[After sale]My shop has issued an order, what do I need to do？
-The store has issued an order, check whether the order is synchronized in Tonys, the system automatically synchronizes at 5 am every day。
托尼斯个人中心》订单列表》shopee订单。Pre-charge your Tonys account。
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[After sale]Do I need to press "arrange shipment" in the order？
-No need to operate, Tonis will arrange it automatically.
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[After sale]How to apply for order after sale？
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[After sale]Toonies Merchant Documentary Process
Check "My Notice" to facilitate merchants to follow up the order in time. All merchants are requested to process the orders pushed by "My Notification" on the same day. If all merchants did not make "remarks" on the order or operate "continue delivery (missing delivery)", Tonys will default to the delivery rules Order. See the specific process below for details： https://www.toonies.cn/notice/index/id/301.html
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[After sale]contact details